Comical Musings

Shenanigan: On Call

by on Feb.05, 2011, under Shenanigan

On Call
If you cut off the word before it’s complete, it’s not really dirty.

So I work closing shift at a call center. It’s a highly challenging job, and I still haven’t learned how to make myself properly stop caring*. And then there’s the difficulty that comes with mandatory overtime being added to people’s shifts whenever the call volume is overwhelming and staffing isn’t enough to keep up with it.

I’m just lucky my wake-up alarm is on my cell phone, or I would have missed the message entirely and gotten late-points added to my attendance record.

* The difficulty of working customer service is that you have to care for the customer without caring so much about them that every call makes you want to cry. And when your power to resolve things is mostly limited to telling other people what happened, it gets … painful.

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